Google Cloud Print Torpedoed My Epson Printer

posted in: Desktop, Google, Mobile, The Cloud | 1

UPDATE 12/8/15 – Woke up this morning, and found things back to normal. Over in the Google Help Forums, Google’s Brian Blietz wrote, “We were able to diagnose and address the issue earlier today. For those that have disabled Cloud Print on their printer, please re-enable and things should be back to normal. Happy printing!”


It was one of those rare mornings that I actually had an important need to print, and wouldn’t you know it… My always reliable Epson Workforce WF-3620 wouldn’t cooperate. It’s usually in standby mode, but when I went to use it, I found it was off.

Powering it back-on, it would initialize, reboot, and start again in an endless cycle.

I turned to Google to see if there was a DYI solution when I discovered that a lot of people had started reporting the exact same problem yesterday, with all kinds of various Epson models.

That seemed strange, since I hadn’t received updated Epson firmware in weeks, but as it turns-out, it appears to be something Google did with their Cloud Print service yesterday.

Google’s acknowledge the problem, and is “working with Epson” to find a solution:

https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chromebook-central/525W6rnP5Dc/and5Hd-BCwAJ

If you’re not familiar with Cloud Print, it’s a great (and usually completely reliable) service that lets you send print jobs to your printer via the cloud… None of your computers need to be connected, or even turned-on. I use it to print from my phone, or my tablet, or my Chromebook, from literally anywhere.

I hope they get it fixed soon, but in the meantime, I’ve turned the thing off. All the power recycling is just wasting ink.

If you know any Epson owners, might want to give them a heads-up. It’s not their printer.